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mastro ebikes" the art of bespoke ebikes in london"

Privacy Policy of Mastro Ebikes

Last Updated:15 November 2025

Introduction

Mastro Ebikes (“Mastro Ebikes”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the General Data Protection Regulation (GDPR).

Mastro Ebikes sells electric bicycles and related accessories directly to consumers and, where applicable, to retail partners. Our website is www.mastroebikes.com (or your correct domain).
By accessing or using our website, you acknowledge that you have read, understood and agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information:

a. Contact Information

· Name

· Email address

· Phone number

· Billing and shipping addresses
(Collected when you create an account, make a purchase, or subscribe to communications.)

b. Transaction Information

· Products purchased

· Order history

· Payment details (processed securely by third-party payment providers; we do not store full card details)

· Communications regarding orders, returns, or support

c. Usage Data

· Pages visited

· Buttons or links clicked

· Duration of visits

· Interactions with site features

d. Technical Data

· IP address

· Browser type

· Device information

· Operating system

· Cookies and similar tracking technologies

e. Information From Third Parties

We may receive information from:

· Social media platforms

· Advertising partners

· Payment providers

· Other partners acting in accordance with their privacy policies

2. How We Use Your Information

Mastro Ebikes uses your personal data for the following purposes:

· To process and fulfil your orders, including shipping, returns, and customer support

· To ensure secure payment processingand detect or prevent fraud

· To communicate with youregarding your account, purchases, or enquiries

· To send marketing communicationssuch as newsletters, promotional offers, and product updates (only with your consent)

· To improve our website and servicesby analysing usage behaviour

· To personalise your experience, including recommended products or content

· To comply with legal requirementsand protect our rights, property, and customers

3. Sharing Your Information

We share personal data only when necessary and only with trusted third parties who comply with GDPR obligations. These include:

· Payment processors (for secure card and online payments)

· Delivery and logistics providers(to ship your orders)

· Marketing service providers(email platforms, advertising tools; only with your consent)

· IT and website service providers(hosting, analytics, security services)

· Legal or regulatory authorities, when required by law or to protect our rights

We do not sell your personal information.

4. Your Rights Under GDPR

You have the following rights regarding your personal data:

· Right of Access – Request a copy of the information we hold about you

· Right to Rectification – Correct inaccurate or incomplete data

· Right to Erasure – Request deletion of your data, with lawful exceptions

· Right to Restrict Processing – Limit how we use your data in certain circumstances

· Right to Data Portability – Receive your data in a structured, machine-readable format

· Right to Object – Object to certain processing activities, including direct marketing

· Rights Regarding Automated Decision-Making – You will not be subject to decisions based solely on automated processing that have significant effects on you

To exercise any of these rights, please contact us using the details in Section 9. We will respond within the timeframes required by GDPR.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

Retention periods vary depending on the type of information and legal requirements.

6. Protecting Your Information

Mastro Ebikes takes appropriate technical and organisational measures to safeguard your data, including:

· Encrypted connections (SSL/TLS)

· Restricted access to personal data

· Secure payment processing via PCI-compliant providers

· Regular security monitoring

However, no transmission of data over the internet can be guaranteed to be completely secure. Use of our website is at your own risk.

7. Links to External Websites

Our website may include links to external sites operated by third parties.
This Privacy Policy applies only to Mastro Ebikes’ website, and we are not responsible for the privacy practices of other sites.

We recommend reviewing the privacy policies of any external websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in our practices, legal requirements, or website functionality.

When updated, the “Last Updated” date at the top of the page will be revised.
We encourage you to review this page periodically.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Mastro Ebikes
Phone: 07401372418
Email: info@mastroebikes.com
Address: London