Frequently Asked Questions
Each Mastro E-Bike is a one-of-a-kind creation — designed, built, and tuned by hand. Our bikes combine Italian design, London craftsmanship, and cutting-edge electric technology. Every frame, motor, and battery setup is selected and customized specifically for the rider.
Our bikes are designed in London and inspired by Italian artistry. Assembly, wiring, and final calibration are done in our London workshop using selected European and international components..
Yes, we have a full-service bike on site and offer maintenance services to keep your bike in top condition.
Absolutely. You can personalize everything — frame style, paint finish, motor system, battery design, materials, and accessories. We work closely with you to ensure your Mastro E-Bike reflects your personality and riding needs.
Depending on complexity, the build process typically takes 4–6 weeks from order confirmation to delivery. Limited-edition or carbon-fiber builds may require additional time.
Yes. Every client receives a one-to-one consultation where we define your riding style, preferred ergonomics, and visual aesthetics before production begins.
We specialize in mid-drive systems such as Bafang HD, CYC Photon, and other high-end powertrains that deliver exceptional torque, efficiency, and reliability.
Yes. We can adapt the setup to your needs — from ultra-light 36 V systems to high-performance 52 V setups for greater range and power.
Yes. Every Mastro E-Bike comes with dedicated after-sales support and servicing options in London. We can assist with upgrades, diagnostics, and software tuning.
All new Mastro E-Bikes include:
5-year warranty on Frames
2-year warranty on electrical components
1-year warranty on battery